Product Return and Refund Policy
At ALMETAL, we prioritize customer satisfaction and work to ensure that you are happy with your purchase. If for any reason you are not completely satisfied, we are here to help.
Returns
Eligibility: You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned in their original condition, including packaging, documentation, and accessories.
Exceptions: Certain items, such as special orders or items marked as final sale, are not eligible for returns. Please check item details for specific return restrictions.
Condition: To be eligible for a return, items must be unused, unwashed and undamaged. Returns that do not meet these criteria will not be accepted.
Return Process
Return Request: To initiate a return, please contact our customer service team at [email] with your order number and reason for return. Our team will issue you a Return Merchandise Authorization (RMA) number.
Shipping: You are responsible for the cost of return shipping. We recommend that you use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.
Return Label: Upon request, we can provide a prepaid return shipping label, which will be deducted from your refund.
Refunds
Processing: Once we receive your return we will inspect the item and notify you on the status of your refund. Please allow 3-5 business days for processing after we receive your item.
Method: Refunds will be applied to your original payment method. If you paid by credit card, please allow additional time for your bank to process the credit.
Partial Refunds: Only partial refunds are granted in certain cases (e.g. items not in original condition, damaged or missing parts for reasons not due to our error).
Stock Exchanges
We only replace items if they are defective or damaged. If you need to exchange for the same item, please contact us at [email]
Damaged or Wrong Items
If you have received a damaged or incorrect item, please contact us immediately at [email] with your order number and a photo of the item condition. We will arrange a replacement or refund at no additional cost to you.
Non-Returnable Products
Some items cannot be returned. These include perishables, specialty items, and sale or final sale items. Please check the product page for specific return restrictions.
Contact us
If you have any questions about our returns and refunds policy, please contact our customer service team at [email]
